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FAQ

Brazilica – The Art of Waxing has been trading in Melbourne since 2007 with salons in Collingwood and Brunswick. We provide a comprehensive range of skin and body treatments, by experienced professional practitioners all under the principle of service affordability. 

The journey to your best ever skin starts here. At Brazilica, we are committed to achieving real, visible results within 90 days. To achieve real visible results from your homecare and effectively treat your skin concerns, a professional skin consultation is crucial.

Book a consultation in salon or online with one of our fully qualified therapists who will talk through your skincare concerns and recommend products specifically for you based on your skin type. A consultation ensures that we are targeting all possible skin concerns and providing the best possible solutions for you.

* Damaged in transit 

* Received incorrect Item

* Faulty Item

If you have received an item(s) that has arrived damaged, is incorrect or faulty, please take a photo and contact us within 7 days of delivery using the email shop@brazilica.com.au and phone 03 9415 775

Please don’t dispose of the item until we’ve had a chance to chat with you!

No refunds for health and safety reasons, please choose carefully.

Our delivery partner Australia Post, are working hard to ensure you recieve your items as quickly as possible. Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delays.

Flat rate shipping is $10.

Free shipping when you spend more than $100.

Easy 30 day returns if the item is unused, unopened and in the same condition that you received it.

We send within Australia using Australia Post.

Most parcels will arrive within 3 working days.

 

In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and contact us directly.

Contact Brazilica for any questions in relation to your purchase email shop@brazilica.com.au and phone 03 9415 775

Gift cards/vouchers purchased can not be returned and are not redeemable for cash unless faulty.